We aim to offer exceptional service but, on the rare occasion you would like to make a complaint, the following guide will help you to direct your complaint to the appropriate area.
I would like to make a complaint about Savings
If you are an existing customer, you can register a complaint by logging into your customer portal and submitting a support ticket, or by calling us on 0808 164 2111.
If you are not currently an existing customer, but have a complaint about Savings, please call us on the number above.
I would like to make a complaint about Lending
To learn more about our Lending complaints process, please visit this page on the GB Bank website.
My complaint is of a more general nature
If your complaint does not relate to Savings or Lending, please email us at info@thegbb.co.uk.
I would like to understand your complaints process
Please follow the link here to learn more about our complaint handling process.