In some instances, a new customer applying for a GB Bank savings account will find that we are not able to automatically verify their linked current account during the application process.
The following article explains why this can happen, and what we will do to resolve the situation.
Why have my bank details not been automatically verified?
If you find yourself in this situation, please do not be alarmed. Our systems attempt to validate your bank details automatically, but there are a number of reasons why this may not always be possible. For example:
- If you have recently moved house or changed your current account, this change may not yet have been updated with our reference agency
- If you have held your bank account for a long time, your details may not be held by our reference agency, as not all banks share details for older accounts
- If you are with a bank which does not share details with our reference agency, then we will be unable to check these automatically
What is the solution to this problem?
If you run into this problem whilst applying, please call us on 0808 164 2111. We are open from 9am to 5pm, Monday to Friday.
We will resolve the issue by asking you to upload an electronic copy of your bank statement, dated within the last 3 months. If we can see your name, account number, sort code, and address this will allow us to verify your bank account and proceed with opening your GB Bank savings account.
Please be assured that your bank details will not be shared with anyone else.
How do I upload a copy of my bank statements?
If we need to see a copy of your bank statements, we will send you a Bank Statement Request by email. If you need assistance with uploading your statements, please read the guide here.