Whether it’s money worries, a life event, accessibility requirements or something else, we’ll always do our best to help however we can.
At GB Bank we are committed to delivering good customer outcomes and treating customers fairly. We are constantly enhancing our capabilities to support customers who face difficulty and we work together across all areas of our business to continually improve our service.
Helping you to understand your money
We ensure that our products and application journey are simple and straightforward and take great care to make sure our literature is easy to understand. We have also created a customer portal, where all your documents and product information are stored in one place, and we will notify you of any changes we make to these.
We have lots of FAQs that may answer many of your questions. You can also contact us directly and we will be happy to clarify any queries.
Support if you have a disability or a physical or mental health condition
Should you have any accessibility needs, want to talk to us about a disability or impairment, or require any additional support, you can speak to our customer services team on 0808 164 2111, or send us a message through your portal.
If you would like someone else to assist you in using your GB Bank account, we can add a trusted family member or friend to your existing account. Visit the contact information page for information on all the ways you can get in touch.
How we can help you deal with a major life event
If there has been a significant change in your life that you need to discuss with us, get in touch and we will see how we can help. This could be anything from job loss, to moving abroad, marriage or divorce.
For more information on our Bereavement process, this guide may be useful, and please contact us directly on 0808 164 2111 so that a member of our team can help you through this difficult time.
Support when you are experiencing money worries
We understand and appreciate that life does not always go as planned. Whether your circumstances have changed or the increased cost of living has impacted your finances, our key focus is to support people and businesses through periods of financial stress.
We encourage our customers who are experiencing any difficulties to contact us as soon as possible so we can talk about options that may be available to you. If you are a Savings customer, please call us on 0808 164 2111, Monday - Friday 9am – 5pm. If you are a Lending customer, please get in touch with your Relationship Manager right away.
For additional help, we recommend that you reach out to an organisation that specialises in helping those with financial troubles. There is lots of advice and support available through:
Other organisations that may be able to provide support, depending on your circumstances, include: