In some instances, we will need to request additional documents from customers applying for GB Bank Savings Accounts.
The main reasons for this will be a failure to automatically verify a customer's identity or a failure to automatically verify a customer's linked current account. We have guides for why this can happen here (identity) and here (Linked Current Account).
If you find yourself in this position, the email requesting that you upload your documents will come from a GB Bank address (notifications@thegbb.co.uk) and take you to a site hosted by a company called TruNarrative. This is nothing to worry about - TruNarrative is a partner of ours who provide access to the reference agencies against which we are able to check customer details.
Please note that the upload link will only remain valid for 48 hours from time of receipt, so it is important that you provide your documents within this timeframe. If your link has become invalid, please contact customer services to request a new link.
Please follow the guide on the emails to upload your document. If you need further information, please read our guide here.